CDC Canberra is a CDC company you can learn more about our parent organization ComfortDelGro at the bottom of this advert.

Based out of Queanbeyan CDC Canberra operates route, school and charter services to the local community. A busy depot with a lot going on and a friendly team who all look out for each other. This vacancy is a parental coverage role until late 2026. Our team have a habit of hiring from within so the right candidate should be aiming to get a foot in the door and impress. It's a great opportunity to introduce yourself to the wider CDC team.

About the role
As a Charter Consultant, you will play a vital role in coordinating and delivering high-quality charter services for our clients. In this full-time position you will be responsible for managing charter bus bookings, liaising with customers, and ensuring the smooth operation of our charter services.

What you'll be doing

Entering charter bookings into the charter system

Engage with our customers via calls and emails

Ensuring great customer service

Monitoring the charter system ensuring smooth operations and invoicing

Coordinate and schedule charter bus bookings, ensuring efficient allocation of resources

Collaborate with the operations team to ensure timely and reliable service delivery

Maintain detailed records of charter bookings and customer interactions

Identify opportunities to improve the charter service experience and recommend process improvements

What we're looking for

Proven experience in a customer service or client-facing role
-Preferably within the public transport or logistics industry

Strong communication and interpersonal skills
-You will be liaising with both customers and internal stakeholders

Excellent organisational and time management skills
-Juggling multiple charter bookings and client requests

Proficiency in using relevant software and systems
-Booking management and customer relationship management

A passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At CDC Canberra, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career development and progression

Friendly working environment with supportive colleagues and leaders

Corporate benefits

All this to say the cliché "we treat each other like family" our team have a strong desire to do right by others and as mentioned above there is a strong track record of hiring and promoting internally so here is your chance to join!

Apply now!
We review applications as we receive them so don't wait!
If you are excited about this opportunity and ready, we encourage you to apply now.

Our Parent Company

With ComfortDelGro Corporation Australia (CDC) as our parent company, CDC Canberra is fortunate to be part of one of the largest land transport companies in the world whilst still maintaining our unique identity serving communities across the Australia Capital Territory and NSW Southern Tablelands. Internationally, ComfortDelGro operates in seven countries and has a global network of more than 24,300 staff and 34,000 vehicles, including buses, taxis, trains, and rental vehicles.