Are you passionate about delivering exceptional customer experiences and resolving complex cases with care, professionalism, and efficiency? Do you thrive in a past paced environment where your communication, problem-solving, and empathy make a real difference? If so, TSA Group wants to hear from you.

About the Role

As a VGA (Volkswagen Group Australia) Service Consultant, you'll be a vital member of our specialist team, managing complex customer cases with a focus on fast, fair, and empathetic resolution. Working across multiple stakeholder groups, including internal departments and external clients, you’ll ensure every interaction represents the highest standard of professionalism.

You'll become an expert in VGA’s processes and regulatory requirements, acting as a trusted advisor and brand ambassador throughout the customer journey. This role is best suited to someone who is resilient, proactive, tech-savvy, and driven by a genuine desire to help others.

What You’ll Be Doing

Manage complex and sensitive customer cases end-to-end using established processes

Deliver empathetic, tailored service to ensure customer satisfaction and loyalty

Collaborate with internal teams, external dealers, and stakeholders to resolve issues

Maintain accurate, compliant documentation across all case interactions

Promote VGA products and keep up-to-date with new offerings and updates

Identify trends, suggest improvements, and contribute to a high-performing team culture

Ensure adherence to legal, quality, compliance, and risk management frameworks

What You’ll Bring

Essential Skills & Qualities:

Strong case management and communication skills

Empathy, resilience, and the ability to handle high-pressure situations calmly

Ability to multi-task and manage time effectively

Problem-solving mindset with a high level of initiative

Tech-savviness and confidence navigating systems and tools

Strong attention to detail and commitment to compliance

Team-first attitude, with a willingness to learn and grow

Be able to travel to our office based in Zetland NSW 2017

Why Join TSA Group?

Receive training and ongoing development

Work from home 2 days per week after ~3 months

Parking available for on-site days

Work with a leading Australian customer experience company

Exposure working directly with our client, VGA

Be part of a supportive, high-performing, and inclusive team

TSA Group is an equal opportunity employer and embraces diversity in the workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and the LGBTQIA+ community.