Customer Service Representative – Sunshine Coast Patio Specialists

Location: Nambour QLD (Office-based)
Employment Type: Part time 9am-2pm (Monday–Friday, no weekends)
Start Date: Immediate or by negotiation

You wake up early,

rush through the morning chaos,

power through a full day of work…

and by the time you get home, there’s barely any energy left for yourself or your family.

Sound familiar?

If you’ve been feeling like your job is taking more than it’s giving, and you're craving flexibility, respect, and real work-life balance, Sunshine Coast Patio Specialists might just be the fresh start you're looking for.

We are seeking a dedicated and personable individual to join our team as a Customer Service Representative / Sales admin. We're excited to offer this Part-Time Role designed for a dynamic individual seeking balance between professional growth and personal life. This role caters perfectly to someone looking for work part time from 9am – 2pm Monday to Friday, offering both flexibility and challenge.

As a Customer Service Representative, you’ll be the first point of contact for all new enquiries — answering questions, building rapport, and guiding clients through the early stages of their project journey. You'll handle enquiries from our website, social media, and ad campaigns, booking site visits, scheduling appointments for the team, and ensuring every lead is looked after with care.

Responsibilities

Serve as the primary point of contact for clients, addressing enquiries and providing assistance promptly and professionally.

Contact and engage with all new enquiries from our website, social media, and ad campaigns (Not cold calling)

Keep client communications organised and up-to-date

Book site visits and schedule appointments for the team

Use our CRM systems to manage tasks and follow-ups

Help create a positive experience for our clients and team members

Requirements

Previous customer service experience (preferably in contruction)

Communicates clearly, confidently, and respectfully

Strong attention to detail and ability to multitask effectively and stay organized

Friendly, proactive, and solutions-focused

Positive attitude and team player

Proficiency in computer systems and software

Can work independently and solve problems on the fly

Have a great attitude and loves working in a small team

Lives locally on the Sunshine Coast and can work from our Nambour office

If you are a proactive and customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this rewarding opportunity. We offer competitive compensation, a supportive team environment, and opportunities for professional growth and development.

How to Apply

Send your resume and a short cover letter to [email protected] telling us a bit about yourself and why this role caught your eye. We’re hiring the right attitude, not just a resume – so even if you’re not 100% sure you tick every box, we’d still love to hear from you.