Join Our Team – Part-Time Customer

Service & Sales Order Processing Role!

Capalaba | Office-Based | 8:30am – 1:30pm (Mon–Fri) 6 Mth Maternity Leave Contract

Are you an organised, customer-focused professional looking for a flexible part-time role?
Rubbedin, a proudly Australian company manufacturing cleaning and household products, is seeking a Customer Service & Sales Order Processing Coordinator to join our Capalaba office team.

This role is perfect for someone looking at returning to work, or someone looking for work between school hours.

🔑 What You'll Be Doing

In this role, you'll be the friendly and reliable first point of contact for our customers while ensuring sales orders run smoothly and efficiently. Your responsibilities will include:

Processing and checking customer sales orders via phone, email, website, and EDI systems.

Answering and screening incoming phone calls.

Responding to customer enquiries with professionalism and care (calls, email, text messages and live chat).

Handling feedback and concerns positively through our Quality Management System.

Assisting with order checking, reporting, and updating customer records.

Maintaining great customer relationships while spotting new sales opportunities.

Maintaining and updating product details in our order receiving software.

Supporting marketing and eCommerce activities as needed.

✅ What We're Looking For

We'd love to hear from you if you have:

Previous experience in customer service, sales support, or office administration.

Strong attention to detail and accuracy in order processing and data entry.

Excellent communication skills – both written and verbal.

Confidence in handling customer enquiries in a professional and helpful way.

A proactive, "can-do" attitude and the ability to work as part of a team.

Strong computer skills including proficiency in Microsoft Office (Excel, Word, Outlook)

Experience with EDI, eCommerce, Fishbowl, Xero, Canva & CRM systems would be an advantage, but training will be provided.

Applicants must have the legal right to work in Australia.

💡 Why Join Us?

Work-life balance: Part-time hours (8:30am – 1:30pm, Mon–Fri).

Positive team culture: Friendly, supportive environment in our Capalaba office.

Australian-owned company: Be part of a trusted brand with 40+ years in the market.

Variety: A role that combines customer service/answering calls, admin, and sales support. As well as opportunities helping with social media content, blogs, creating images & graphics for our websites.

📌 Role Details

Position: Customer Service & Sales Order Processing Coordinator

Type: Part-time contract (6 Month Maternity Leave Cover)

Hours: 8:30am – 1:30pm, Monday to Friday

Location: Rubbedin Office, Capalaba, Brisbane

👉 If you're organised, customer-focused, and ready to join a supportive team, we'd love to hear from you!

Apply now and bring your skills to Rubbedin.

What's Next?

To apply for this unique role, submit your application via Seek and upload;

Your current resume, providing a minimum of two (2) previous work referees; and

A cover letter introducing yourself as well as highlighting how you believe your skills, previous experience and ambition will bring value to Rubbedin.

Applications close Friday 17 October 2025.

***IMPORTANT ANTI-DISCRIMINATION NOTICE***

Individuals seeking employment at Rubbedin are considered without pregidous in regards to; relationship status, pregnancy, parental status, breastfeeding, age, race, impairment, religious belief or activity, political belief or activity, trade union activity, lawful sexual activity, gender identity, sexuality, family responsibilities, vaccination status and association with, or relation to, a person identified on the basis of any of the above attributes. In other words, we will not discriminate against You (to comply with the Qld Anti-Discrimination Act 1991).