About us

RLA Finance is a leading provider of innovative financial solutions in Townsville and the surrounding region. With a strong focus on customer service and a commitment to ethical practices, we have built a reputation for delivering exceptional outcomes for our clients.

Why Join Us?

Ongoing training and professional development opportunities

Supportive and inclusive company culture

Opportunity to be part of a well-established and respected financial services provider

About the role

We currently have an opportunity for a full-time Administration Support Officer to join the dynamic team in our Townsville office. In this pivotal in-office based role, you will provide crucial administrative and customer service support to our highly skilled team of finance brokers, ensuring a seamless experience for our valued clients.

Your duties will include, but not be limited to:

Assist finance brokers with client enquiries, supporting documentation and loan settlement tasks

Maintain accurate and up-to-date client records and files

Provide exceptional customer service and respond to client queries in a timely and professional manner

Support the broader finance team with administrative tasks and special projects as required

About You

Along with a strong work ethic and previous experience in an administration or clerical role at a minimum, you'll have/be:

Full Australian working rights or be a permanent resident

Previous administration experience preferred but not essential

Strong organisational and time management skills with the ability to prioritise and multitask

Excellent written and verbal communication skills with a friendly and professional demeanor

Demonstrated attention to detail and commitment to accuracy

A current Police Check - or complete one pre-start date

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new financial software systems quickly

A team player with a positive and collaborative attitude

How to Apply

If you feel that this role is the next step for you please apply via SEEK today. Attach a brief cover letter along with your up to date resume outlining your recent experience.

When submitting your application please make sure that you meet all of the above criteria. Full Australian working rights are essential, applications from those who require sponsorship will not be considered eligible.

Applications close: 5pm Wednesday 29th October 2025.