This role offers the chance to be at the forefront of a renowned luxury brand, building your reputation while delivering unparalleled client satisfaction.

The Company
Our client is an esteemed luxury brand known for its exceptional handcrafted jewellery. Celebrated for timeless elegance and innovative artistry, the brand is synonymous with bold and distinctive design. Its iconic collections reflect refined craftsmanship and a sophisticated aesthetic that continues to captivate discerning clients around the world.

The Role
We are seeking an experienced Senior Client Advisor to join this prestigious luxury maison, located in the heart of Melbourne’s CBD. In this role, you will be responsible for delivering an exceptional and personalized service experience to an exclusive clientele. With a deep understanding of fine jewellery, you will guide clients through the selection of exquisite pieces, offering expert knowledge and tailored recommendations that reflect their individual tastes and preferences. As a true ambassador for the brand, you will present each collection with passion and professionalism, ensuring every client interaction is seamless and memorable.

Key Responsibilities
As a Senior Client Advisor, your focus will be on building long-term relationships with clients by understanding their unique needs and exceeding their expectations at every touchpoint. You will provide expert advice on gemstones, metals, and the intricate craftsmanship behind each piece, allowing clients to make informed purchasing decisions with confidence. Representing the elegance of the brand, you will offer an elevated client experience, maintain discretion when handling private client information, and ensure the secure handling of high-value items. You will also play a key role in achieving sales targets, while identifying opportunities to upsell and cross-sell. Proficiency with retail point-of-sale and CRM systems will be essential to managing client interactions and driving client retention.

Skills & Experience
To thrive in this role, you will bring extensive knowledge of fine jewellery, including an in-depth understanding of gemstones, metals, and jewellery design techniques. Your background will include a proven track record in delivering exceptional service within a luxury retail setting, along with strong interpersonal skills and a consultative approach to sales. You will demonstrate the ability to build rapport with high-net-worth clients, navigate complex sales with confidence, and tailor each interaction to meet the client’s expectations. Familiarity with CRM systems and a sales-driven mindset will further support your success in this high-touch environment.

Benefits
As a Senior Client Advisor, you will have the opportunity to represent a prestigious global brand and engage with a loyal, discerning clientele who appreciate true luxury. You will join a team that values excellence, artistry, and exceptional service, while also benefiting from ongoing training and professional development. This is a unique chance to deepen your expertise in fine jewellery and elevate your career within one of the most respected names in the luxury industry.

For More Information
For more information about this opportunity, please apply via the link or contact Nadia Tribuzio on 0403 557 631 or email [email protected].

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