Help homeowners enjoy building their dream home – without the stress.

At IBA, we’re independent advocates guiding clients through design, builder selection, and construction. We work for the client, not the builder, and make the process clear, smooth, and far less stressful.

We’re looking for a Client Experience Coordinator to support clients from sign-up to key handover. You’ll give them the right info at the right time, spot issues early, and keep everything moving.

The Role

Permanent part-time (20 hours/week) based in Subiaco, with flexibility. You will:

Guide clients step-by-step through their build journey.

Track builder progress and manage paperwork.

Liaise with builders’ staff, shires, consultants, and clients.

Spot issues early and escalate when needed.

Keep client communications clear and proactive.

Support the Director with occasional admin.

About You

1 year min experience in residential construction (e.g. client liaison, interiors, drafting, trade or shire roles). More experience welcome but not essential.

Confident communicator (phone, email, text, face-to-face).

Energetic, naturally happy.

Organised, detail-focused, and calm under pressure.

Comfortable with builder processes, paperwork, and Microsoft Office.

Genuine care for clients and their outcomes.

Australian work rights required.

About Us

We’re a small, engaged team with a “Yes First” culture. That means:

We start from “yes” and work out how to make things happen.

We’re proactive and solutions-focused, if we don’t know the answer, we work together until we do.

There’s no “not my job” attitude, if something needs doing, we get it done.

We support each other and our clients equally.

We have fun, celebrate the wins, and take pride in helping people through what can otherwise be a stressful process.

You are involved in creating a fun atmosphere in the office and add to a great culture.

If you like being part of a team that’s positive, practical, and client-first, you’ll fit right in.

Why Join Us?

This isn’t just another admin role, you’ll be part of fixing what’s broken in the building industry.

Flexible office-based hours (core times + negotiable flex).

Salary guide: $40,000–$45,000 for 20 hours/week (pro rata FTE).

Supportive, down-to-earth team that enjoys a laugh.

Make a real impact on how people experience one of life’s biggest investments.

Apply Now

If you want to help homeowners build or renovate smarter, stress-less, and with confidence, we’d love to hear from you. Apply today.