Do you have warranty experience, with a strong understanding of warranty standards and procedures with an avid eye for detail?

About Our Client

Our client is an innovative global organisation with a passionate and driven team contributing to their growing market share and reputation. They are located 6 kilometres west of the Adelaide CBD. Success in these roles is measured by quality outcomes and customer satisfaction results.

About the Role

As a Warranty Claims Coordinator, you will be a key part of the Warranty Administration Team. You will work closely with internal stakeholders to undertake the administering, processing and payment of warranty claims, in accordance with the appropriate warranty agreements and legal requirements.

Key Responsibilities:
• Develop, implement, and monitor Functional Plan activities to align with business goals
• Manage communications and assist dealers with claim processing and submissions
• Provide guidance on policies and procedures to dealers and staff
• Process and track warranty claims, ensuring compliance with company policies
• Review claims, gather relevant data, and escalate issues as needed
• Collaborate with regional offices, dealers, and internal teams to resolve claim issues
• Assist with invoice payments related to warranty expenses
• Stay updated on factory recalls and bulletins
• Identify system and process improvements and contribute to training materials
• Prepare and analyse warranty reports, monitor trends, and recommend actions
• Support team members and assist with warranty-related administrative tasks

About You:
• Minimum 3-5 years’ relevant warranty experience with a strong understanding of warranty standards and procedures
• Sound understanding of dealer service operations
• Strong product and technical knowledge
• Sound judgement, and effective communication skills
• Timely and effective planning and organisational skills
• The ability to adhere to tight deadlines and have a good eye for detail
• Microsoft office suite (Outlook, Excel, Word, PowerPoint, Project), and SAP experience
Why Join Us? We:
• Embrace Innovation: We think different and share ideas openly
• Invite Collaboration: We are stronger together
• Be Accountable: We take responsibility for performance
• Grow Resilience: We grow our courage and grit
• Respect Always: We value our strengths and differences
• Be Engaged: Every encounter we have matters

If you’re ready to step into a role where you can help people in their time of need, please APPLY NOW!

Successful candidates will be contacted by a DFP Consultant.

Please forward any questions to Maria Dinow at [email protected]

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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