You will play a key role in supporting the team by helping individuals through the claims process with compassion and efficiency. As the first point of contact, you'll handle inquiries, gather documentation, liaise with stakeholders, and ensure claims are processed accurately. Success in this role comes from clear communication, patience under pressure, attention to detail, and helping create a seamless and positive experience for every customer.

Your duties will include:

• Managing inbound and outbound claims related calls.
• Lodging and processing customer claims, accurately and efficiently.
• Assisting customers in submitting claims, providing them with the necessary forms, and explaining the claims process.
• Resolve customer concerns or complaints related to policies, claims, or premiums in a professional and empathetic manner
• Achieve agreed key performance measures

Essential in this role:

• Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
• Excellent communication skills both written and verbal
• Experience in a claim's role will be highly regarded
• Patience and Empathy is your key to success in this role

Key Requirements:

• 38 hours per week working between Monday- Friday, 9am to 5pm
• Must be able to pass a National Police History Check and 2 Referee Checks
• Role is located in Adelaide CBD
• Must be able to commit to full time hours on an initial 9-month contract

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.