Level 1 IT Support Engineer – Graduate Opportunity

About the Company

BitLOGIC is a Sydney based boutique Managed Security Service provider, focusing on security conscience cloud applications serving SME’s. We have been achieved a unique blend of customised infrastructure set up with cloud security and managed services. BitLOGIC has successfully validated its business model and has begun to scale & grow. Hence there is a unique opportunity to join a growing team and help shape its future in Sydney CBD.

BitLOGIC is looking for a Level 1 IT Support Engineer to help supporting existing client’s needs.

About the role

We are seeking a motivated and technically capable individual to join our team in a Level 1 Help Desk role. This position is ideal for a recent TAFE graduate or a final-year university student looking to launch their career in IT support.

General Experience Required

Experience with current Microsoft technologies:

Excellent English written and oral communication skills is a must.

Prior experience in a Managed Service Provider (MSP) environment or a client-facing support role is highly desirable.

Active listener, excellent communication skills and ability to demonstrate empathy:

Sound judgement and critical thinking, with a high level of curiosity

Minimum Technical Requirements

Experience using Microsoft products.

Experience setting up MFA on Android and iOS.

Solid understanding of core networking concepts and protocols.

Ability to create technical documentation when working on something new.

Ability to diagnose and resolve basic network connectivity issues is a plus.

Desired Business Behaviours

The candidate BitLOGIC is seeking is someone who has high work ethic / energy and can integrate well with a small team core team. Hence flexibility, multitasking, organised and results orientation are key attributes that would contribute to the success of this role.

This role supports the integration of using technology and human collaboration experience together, creating a unique service outcome which contributes to BitLOGIC customers' success.

What can BitLOGIC offer the right candidate

BitLOGIC supports academic and personal development training & accreditation related to our client’s business needs and continuous improvement should be expected. As well as working on the cutting edge of new business tools working across a variety of industries / clients.

A work culture that prioritises clients’ outcomes and satisfaction, respectful and flexible work environment and ideally a sense of humour to make work fun.

For the right candidate a competitive customised package, bonus scheme with the benefit of learning a new standard of IT Services.

http://bitlogic.com.au