• ICT Help Desk Support
• NSW Government
• Hourly Rate: $60.00 - $80.00 + Super
• 8-Week Contract - Start ASAP
• Hybrid: Parramatta & WFH
• Jira Service Management (JSM)

The role:
Our government client is seeking short term support for a busy service desk, must have experience with Jira Service Management (JSM).

What you will be doing:

• Manage Jira Service Management (JSM) queues and oversee the flow of high-volume tickets.
• Assist the ICT support team with troubleshooting and resolving complex tickets.
• Engage with vendors to escalate and manage high-priority or specialist issues.
• Conduct root cause analysis on recurring incidents and recommend preventative measures.

Essential Experience:

• Hands-on experience with Jira Service Management, including queue management, SLAs, workflows, and ticket escalation.
• Strong troubleshooting skills and experience assisting with complex ICT incidents.

Additional:
If you would like to be considered for this role, please click apply and submit your resume preferably as a MS Word Doc.

For more information please contact Steffan Rees of Aurec Recruitment.