Receptionist/Administration Assistant – Make The Time
Full-time or Part-time opportunity

Make The Time is dedicated to inspiring and guiding young people of all ages to reach their full potential. We provide NDIS support, school-based mentoring, and group programs that foster personal growth, confidence, and positive life choices.

We are seeking a proactive and empathetic Administration Assistant to join our team. This is a key role, providing the first point of contact for clients, while also supporting our team with administrative, compliance, and communication tasks that keep our services running smoothly.

Key Responsibilities

Greet clients and respond to phone and email enquiries in a professional, friendly manner

Provide high-level administrative support, including managing correspondence, records, and scheduling

Assist with NDIS participant onboarding, service agreements, and compliance documentation

Support staff with rostering, timesheets, and liaison with payroll providers

Maintain accurate data entry and reporting within NDIS and internal systems

Process invoices and assist with financial administration

Help manage social media posts and updates to support engagement and communication

Contribute to improving office systems and processes to support efficiency

About You

We’re looking for someone who is organised, approachable, and thrives in a fast-paced, people-focused environment. You’ll bring strong attention to detail, excellent communication skills, and a commitment to supporting positive client outcomes.

What we’re looking for:

Previous administration and customer service experience, ideally within disability, community services, or the NDIS sector

Strong organisational and time management skills, with the ability to manage competing priorities

Clear and confident communication skills, with a people-first approach

Familiarity with NDIS compliance, rostering systems, and record-keeping (highly regarded)

Comfort with basic social media use and content posting

Commitment to person-centred practice and supporting participants to achieve their goals

Requirements

Australian working rights

Reliable car and driver’s licence

WWVP (Working With Vulnerable People) card

First Aid Certificate (desirable)

Why Join Us?

At Make The Time, you’ll be part of a dedicated team passionate about making a real difference in the lives of young people. We foster a supportive, collaborative environment where your skills in organisation, communication, and people care truly matter.

How to Apply
Please apply via Seek by submitting your resume and a brief cover letter outlining your suitability for the role.