We’re working with a client who are looking for 4x Customer Service Consultants to join a busy and supportive call centre team. You’ll be the first point of contact for members, helping them navigate their questions, resolve issues, and ensure their experience is seamless.

The Role:

You’ll be handling a mix of calls, emails, and backend administration. On a typical day, you will:

• Manage around 25 inbound member calls, providing guidance, resolving issues, and processing payments
• Handle 30+ member emails daily, following up on enquiries and admin requests
• Complete 30+ backend tasks, updating member records and maintaining accuracy
• Identify opportunities to improve processes and enhance efficiency

Why You’ll Love It:

• Structured onboarding: 4 weeks of classroom-based training plus 4 weeks of on-the-job support
• Flexibility: First 3 months in-office, then hybrid work from home options
• Team environment: Join a cohort starting together on October 20th – learn and grow alongside your peers
• Continuous improvement: Your insights will help shape and streamline team processes

What’s on Offer:

• $73,150 package + 7.5% annual bonus
• Shift-based hours: Week A (8:30am – 5:00pm), Week B (9:00am – 5:30pm)
• Career growth opportunitites

What We’re Looking For:

• Strong communication and problem-solving skills
• Ability to manage multiple tasks with attention to detail
• Customer service experience (call centre or high-volume support ideal, but not essential)
• A team player with a continuous improvement mindset
• Please note: Annual leave cannot be taken in June, July, December, or January

If this sounds like you, click apply or all Paris on 02 8270 9734 for a confidential conversation.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.