Student Success Officer | Education & Student Services | Chatswood & CBD

Bring your student services or customer service experience to JPI Global. Grow into a leadership pathway while supporting students across our Sydney campuses.

About Us

JPI Global is a leader in educational excellence, bringing together three flagship brands:

Elite College of English (ECE) – CRICOS-accredited English programs & official AEAS Preparation provider

JPI Education – academic enrichment, leadership, and immersion programs

The Princeton Review Australia (TPRA) – SAT, AP, and US College Admissions counselling

With campuses in Chatswood and Sydney CBD, we provide innovative, supportive, and multicultural environments that empower students to succeed.

About the Role

We are seeking experienced and motivated Student Success Officers to join our expanding team.

This role goes beyond reception — you’ll manage enrolments, streamline communication between students, parents, and teachers, and contribute to delivering world-class academic programs.

If you already have student services, customer service, or admin experience, this is your chance to upskill and grow into more senior responsibilities.

Key Responsibilities

Be the trusted first point of contact for students, parents, and visitors.

Oversee student recruitment, enrolment processes, and record management.

Coordinate timetables, consultations, and events across campuses.

Support program delivery by ensuring smooth communication between stakeholders.

Provide guidance on academic programs and resolve enquiries efficiently.

Assist with student success initiatives, marketing, and community engagement.

Contribute to daily campus operations and continuous improvement.

Work Hours

Monday to Friday: between 1:00 PM – 9:00 PM (depending on operational needs)

Saturday to Sunday: between 8:30 AM – 6:30 PM (depending on operational needs)

Flexibility required depending on full-time, part-time, or casual arrangement.

What We Offer

Full-time salary: $55,000 – $65,000 per annum (based on experience)

Part-time / Casual rates: $26 – $32 per hour

Ongoing professional development and upskilling opportunities

Pathways into senior Student Success and Operations roles

A multicultural, student-focused work environment

Opportunity to work across JPI Global’s three leading education brands

Upskilling & Growth Opportunities

We believe in investing in our people. As a Student Success Officer at JPI Global, you’ll have access to:

Training in student management and enrolment systems

Workshops in leadership, compliance, and education administration

Cross-training across marketing, events, and student success projects

Mentorship from senior managers and exposure to executive-level operations

This role is designed to build your career pathway, with opportunities to step into leadership or specialised roles as JPI Global continues to grow.

What We’re Looking For

2+ years’ experience in student services, administration, or customer service

Strong communication and interpersonal skills (multilingual skills highly regarded)

Ability to manage competing priorities with attention to detail

Tech-savvy with MS Office and student management/database systems

Proactive, collaborative, and solutions-oriented mindset

Commitment to student success and organisational excellence

Valid work rights in Australia (citizenship, PR, or visa)

How to Apply

Please send your resume and cover letter (including your preferred work arrangement) to:

📧 [email protected]

Applications close: 27 October 2025