MAYDAY Recruitment is excited to partner with an Australian Leader in the Medical Field. We invite you to become a vital part of a dynamic Customer Care Team, driving excellence and innovation.
As a Customer Care Coordinator you will provide support and guidance to customers through inbound and outbound communication channels, via email, phone and SMS.

What’s in it for you?

• Permanent, full-time position
• $65,000.00 + super + bonus
• Modern offices in Macquarie Park with staff parking on site and next to public transport links
• Flexibility to work from home up to 2 days per week
• Opportunity to work alongside a fantastic leader and supportive team members who will foster your professional growth
• Be a crucial part of the team, contributing significantly to the success and growth of the organisation

The role:

• Provide support and guidance to customers through inbound and outbound communication channels
• Action and respond to all customer enquiries in a timely and efficient manner
• Offer proactive advice and solutions to all customer enquiries
• Accurately record all enquiries, transactions, and process sales orders within CRM Systems (SAP and Zendesk) aligned to internal KPI’s
• End to end management of each transaction including timely and accurate revenue recognition
• Work closely with warehouse to ensure customer shipping expectations are met
• Effective follow up on all outstanding Invoices
• Daily release of back-order transactions within SAP
• Maintain collaborative partnerships with departments within the operations division
• Maintain records in accordance with Quality SOP
• Conduct all activities within requirements of OHS policy.

The ideal candidate:

• Excellent attention to detail
• Outstanding verbal and written communication skills
• Sound knowledge of supply chain and order management systems (i.e., SAP)
• Proven ability to multitask and sustain high accuracy in a fast-paced environment
• Computer literate with experience using SAP and Zendesk an advantage
• Minimum typing speed of 30 wpm with 95% accuracy

If this sounds like the next step in your career, apply today.