Location: Fairfield

Salary Package: $60k - $70k + Super

Role Highlights: Be part of a high-performing team within a company experiencing significant growth. This permanent role offers flexible work-from-home options and operates on a rotating roster from Monday to Sunday. You'll deliver exceptional multichannel customer support while working in a dynamic, fast-paced environment.

Role Overview

As the first point of contact, you will handle a wide range of customer enquiries via phone, email, and live chat. You'll work closely with internal teams across logistics, operations, and supply chain to ensure fast, accurate, and professional resolutions.

You will play a key role in driving customer satisfaction, retention, and loyalty, while helping to improve internal service processes and maintaining accurate customer records.

Responsibilities

• Respond to customer enquiries across phone, email, and live chat
• Resolve issues related to orders, deliveries, and product information
• Liaise with logistics and operations teams to resolve fulfilment or stock issues
• Maintain accurate records in CRM systems
• Share customer feedback to help improve service and processes
• Escalate complex issues when needed, ensuring timely resolution

Candidate Profile

We're seeking a confident, capable customer service professional with a customer-first mindset and experience in a high-volume call centre environment.

You will ideally have:

• 2-3 years' experience in customer service or call centres
• Background in FMCG, E-commerce, or other fast-paced industries
• Strong communication skills across multiple channels
• Proven ability to resolve customer issues quickly and professionally
• Excellent multitasking and organisational skills
• Familiarity with CRM/ticketing systems (e.g. Zendesk, Salesforce)
• A collaborative, proactive attitude
• Flexibility to work across a rotating Monday-Sunday roster

Culture & Benefits

Join a fast-growing brand that's expanding through strong business performance. You'll be part of a dynamic, supportive team where your contributions are recognised and valued. With flexible work-from-home options and a balanced rotating roster, this is a great opportunity to build a long-term career in a customer-focused environment.

• Be part of a successful and growing national brand
• Work cross-functionally with passionate, high-performing teams
• Enjoy a culture that values collaboration, flexibility, and work-life balance

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is SR62172. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.