• Specialty retail/ecommerce co.
• Banksmeadow location, near Mascot
• 1 day WFH
• $65K plus Super

Our client is a well respected retailer/ecommerce business that operates within a niche industry sector and will suit someone that is an allrounder and thrives in customer service, liaise with their partners and has a knack for keeping operations running smoothly, in a small team environment.

Key responsibilities:

• Be the first point of contact for customer queries across email, socials and phone
• Troubleshoot issues, provide solutions and keep customers updated
• Handle order updates, refunds, shipping delays and courier follow-ups
• Reach out to like-minded brands in the sector for collabs
• Manage supplier relationships and ensure smooth onboarding
• Coordinate agreements, product shipments and ongoing partner communication
• Support corporate clients and warehouse teams with replacements, returns and ad hoc requests
• Prepare packing briefs and oversee delivery schedules
• Assist with reporting and general admin tasks

To be successful in this role, you will have:

• 1–2+ years’ experience in customer support, partnerships or Ecommerce
• A clear and confident communicator with problem-solving ability
• Highly organised with strong attention to detail
• Interest in a purpose-driven business
• Experience Gorgias and Shopify desirable, but not essential

If you want to be part of an exciting product based and purpose driven business, with 1 day work from home, apply now or call Sharon for a confidential chat on (02)93621119 and quote ‘Customer and Partnership Coordinator’.