Area Manager – Northern Gold Coast

East Coast Care Connect (ECCC) is a dedicated NDIS provider committed to delivering person-centered support that empowers individuals to live fulfilling lives. As we expand, we are seeking a passionate and experienced Area Manager to lead our operations in the Northern Gold Coast region.

As an Area Manager, you will be part of a greater leadership team and oversee the day-to-day operations of ECCC in the North Gold Coast region, ensuring high-quality service delivery, business growth, and participant satisfaction. You will be responsible for fostering strong relationships, optimising processes, and leading a team to uphold ECCC’s values and mission.

Key Responsibilities

Oversee and manage daily operations to ensure efficiency and cost-effectiveness

Build and maintain strong relationships with participants, families, and stakeholders

Drive continuous improvement to enhance service quality and participant satisfaction

Lead recruitment, training, and supervision of staff, ensuring compliance and performance standards

Implement and optimise processes to enhance business growth and service delivery

Promote a positive, values-driven workplace culture through strong leadership

Report to the CEO to mitigate risks and identify expansion opportunities

Key Requirements

Experience in leadership or management within the NDIS or community services sector

Strong understanding of NDIS processes, compliance, and person-centered care

Proven ability to manage teams, drive performance, and foster a positive work culture

Excellent stakeholder engagement and relationship-building skills

Strong problem-solving and strategic thinking abilities

Ability to work autonomously and as part of a collaborative leadership team

Proficient in overseeing behaviour support plans and managing restrictive practices

If you are ready to make a meaningful impact and grow with a supportive, purpose-driven organisation, we’d love to hear from you.