Help build something special from the ground up with Your Choice Matters

About Us

At Your Choice Matters (YCM), a registered NDIS provider, people are always at the heart of what we do. Since opening our doors in 2020, we’ve grown to a team of 75 dedicated employees and proudly supported NDIS participants with more than 100,000 hours of quality care. Already well established in Adelaide, we’re now excited to bring our passion and commitment to the Gold Coast. We’re on the lookout for a motivated, compassionate, and driven Operations Manager who can help us shape and grow this new chapter, building something truly special from the ground up.

This is your chance to join a growing organisation that values inclusion, respect, and community, and play a key role in shaping YCM’s future in the Gold Coast.

The Role

As the Operations Manager, you’ll ensure YCM runs effectively and efficiently so that clients receive the very best support from our mentors. You’ll be the go-to person for our employees, clients, and their support networks (outside of rostering), ensuring smooth day-to-day operations while supporting the Director and driving local growth.

This is a hands-on, full-time role with huge potential, ideal for someone who thrives on variety, is eager to make a difference, and is excited to grow alongside YCM in a brand-new location.

Key Responsibilities

Director Support – Provide daily support to the Director and leadership team.

Growth & Networking – Source and attend local networking opportunities, events, and functions to establish YCM in Gold Coast and drive expansion.

Staff Coordination – Assist with recruitment and staffing needs to ensure a strong local team.

Documentation & Reporting – Maintain accurate staff and client records, ensuring compliance and accessibility.

Continuous Improvement – Identify opportunities to improve processes and support innovation across operations.

What We’re Looking For

Empathy, compassion, and strong interpersonal skills

Adaptability and problem-solving ability in a fast-paced environment

Excellent time management and organisational skills

Confidence to handle unexpected situations with professionalism

Commitment to social justice, inclusion, and diversity

Strong teamwork and computer literacy

Qualifications & Requirements

Certificate III/IV in Disability, Community Services, Social Work, Business Administration (or related field) desirable but not essential

Experience in operations, customer service, disability support, or community services is highly regarded

Valid driver’s licence & reliable vehicle

First Aid Certificate (or willingness to obtain)

NDIS Worker Screening Check & Working With Children Check (or willingness to obtain)

Australian Citizen or Permanent Resident

What We Offer

The opportunity to build and shape YCM’s Gold Coast operations from the ground up

A supportive and values-driven workplace

Career growth opportunities within a rapidly expanding organisation

Flexible working conditions, including some evenings and weekends as required

Join Us

If you’re excited to be part of something new, want to make a real impact, and align with our values of inclusion, respect, and client-first support, we’d love to hear from you.

How to Apply

To apply, please send your resume and a cover letter outlining why you’re the right fit for this role to:
📧 [email protected]

Please note:

No agencies or recruiters

Only shortlisted candidates will be contacted