My client is a leading private psychiatry business that specialises in providing exceptional healthcare services to Veterans in Australia. They are very passionate about the work they do and we are now looking for a like-minded individual to join their dedicated team!

Their focus extends beyond treating conditions — they are dedicated to supporting people who have given a lot, making accuracy in administration central to their mission. The leadership team is approachable and genuinely supportive. They move quickly, set high standards and provide an environment where detail, diligence, and professionalism are not only recognised but rewarded!

On offer:

Flexible hybrid working arrangements

Generous remuneration

Career development opportunities!

Key Responsibilities:

Coordinate psychiatric appointments and manage clinician schedules

Act as a warm, professional first point of contact for patients and referrers

Ensure clinical records, correspondence, and patient data are accurate, secure, and compliant

Manage end-to-end Medicare, DVA, and WorkCover billing/claiming

Identify and resolve billing errors quickly and independently

Support both telehealth and face-to-face service delivery

Help create a calm, respectful, and responsive patient experience

(For senior candidates) Conduct QA checks on psychiatric reports, ensuring clarity, accuracy, and compliance

Requirements:

Minimum 2 years’ experience in medical administration (Psychiatry/ Psychology practice preferred)

Demonstrated experience with Medicare and DVA billing/claiming — accuracy is critical

High attention to detail and strong organisational skills

Confidence with clinical software (ZedMed experience highly regarded)

Strong communication and interpersonal skills, especially under pressure

Emotional intelligence to balance seriousness with warmth

A collaborative mindset and genuine pride in patient care