Your New Company

We're currently recruiting for a meaningful and rewarding APS3 role within a high-profile government agency that supports Australians living with disability.
This is a fantastic opportunity for someone who thrives in a team environment, enjoys working with purpose, and is passionate about delivering exceptional service to vulnerable communities. The role involves a mix of administrative, operational, and customer-facing responsibilities, with a strong focus on supporting participants and ensuring their experience is positive and well-managed.
Ideal candidates will bring experience from sectors such as disability services, aged care, hospitals, or other community-focused environments, and will be confident in handling sensitive matters with empathy and professionalism.

Your New Role
As the APS3 Participant Support Officer, you will be working on site in a Front of House position, and you will be responsible for procedural, clerical, administrative support and operational tasks, including some basic research and analysis activities. During this role, you will be required to communicate with internal and external stakeholders.
Responsibilities may include but are not limited to:

• Managing and resolving matters by actioning planning tasks
• Providing counter/reception support for the local office, including participant enquiries
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments and ensuring facilities are accessible
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow-up is completed.
• Receiving and recording complaints and other feedback

What You'll Need to Succeed
To succeed as the APS3 Participant Support Officer, you will need:

• Excellent communication skills, both written and verbal
• Demonstrated experience working autonomously
• Demonstrated experience analysing and interpreting information
• Experience managing conflict and difficult/sensitive information
• IT proficiency, especially MS Office and Customer Record Management (CRM's)
• Experience in front of house or administration type role
• Government experience is desired
• Hold an NDIS Workers Screeners Check or be willing to obtain it if successful.
• Australian Citizenship
• Experience in the disability, health or aged care sectors is desirable.
• All applicants selected for an interview will be required to provide a reference check before the interview.

What You'll Get in Return
Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency and:

• Weekly pay cycles
• Nominated choice of superannuation fund
• Online time sheet submission and approval
• No hidden costs or payroll deductions for our services
• No invoicing required for Pty Ltd holders
• Regular contact with consultants throughout the duration of your assignment

What You Need to do Now
If you're interested in this role, forward an up-to-date copy of your CV to [email protected]. Please include a short summary of your suitability for the role. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.