Service Tech Manager / Leading Hand – For KPI-Driven Leaders Only

Proximity Plumbing – Sydney Eastern Suburbs & North Shore

Join Sydney’s #1 plumbing business and take the lead in shaping the future of our service division.

We don’t want average. We want elite.

This role is for a proven leader who thrives under pressure, can motivate a team to hit tough daily, weekly, and monthly KPI targets, and is ready to take full accountability for results across a service division.

If you’re not comfortable being measured every day, stop reading now.

The Role

As our Service Tech Manager / Leading Hand, you’ll:

· Lead and grow our Service Tech team from 5 to 10 + plumbers.

· Hold the team accountable to KPIs — sold hours, job profitability, callback rate, and customer satisfaction.

· Review daily reports and drive performance improvement on the spot.

· Be the bridge between dispatch and the field, ensuring jobs are executed right, on time, and on budget.

· Step in on complex jobs, leading by example with technical expertise and customer communication.

· Provide technical assistance, diagnose problems, and ensure compliance with Australian Standards.

· Mentor and develop technicians through training, site inspections, team meetings, and workshops.

· Uphold WHS, OH&S, and all plumbing codes/regulations.

· Certify works and issue compliance documentation.

What Success Looks Like

· Daily KPI reports hit or exceeded.

· Sold hours vs completed hours consistently on target.

· Strong average ticket sales and profitability.

· Callback rates under 3%.

· Consistent 5-star customer reviews.

· Techs trained, motivated, and improving every month.

· Systems, checklists, and accountability embedded across the team.

Who We’re Looking For

Only apply if you can confidently say you are:

· Top 1% in your trade – licensed, highly skilled, and respected.

· A proven leader – you’ve managed, trained, or mentored plumbers with measurable results.

· Commercially sharp – you understand the balance between quality, efficiency, and client satisfaction.

· System-driven – you believe in processes, checklists, and accountability, not winging it.

· Hungry to grow – you want to lead a team and scale a business, not just punch a clock.

What you’ll need:

· NSW Contractor’s License in Plumbing, Drainage, Gas Fitting, LP Gas Fitting.

· In-depth knowledge of plumbing standards, codes of practice, and compliance.

· Proven experience as a plumbing supervisor or leading hand.

· Strong communication and leadership skills with clients and colleagues.

Why This Role is Different

· This is a leadership-track role — not just another plumbing job.

· You’ll work directly with the Director to shape how our service division grows.

· Competitive package tailored for a top performer, plus KPI-driven performance incentives.

· Clear growth path into senior management.

· Access to systems, tools, and training usually only seen in much larger companies.

· A chance to build and lead a team that matches your own high standards.

Do Not Apply If

· You’re not ready to take full responsibility for results.

· You prefer to work solo and avoid leading others.

· You’re not comfortable being measured against KPIs daily.

· You want a “steady” role without pressure to grow.

Apply Only If

You’re ready to step into a role where your leadership, skill, and standards will directly shape the future of Sydney’s #1 plumbing business. If you’re one of the best, we’ll know when we speak to you.

📞 Message William directly on 0401 016 150 to apply.