Position: Senior Service Manager – Single Digital Patient Record
Employment Type: Permanent Full Time

Opportunity to work from our modern Chatswood/St Leonards offices

Attractive salary, up to $169,151 + 12% Super and annual leave loading

Allocated day off per month, salary packaging, discounted fitness passport and more!

Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, Monday 15 September 2025

About Us – Single Digital Patient Record (SDPR), NSW Health

Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.

By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.

Join us now and contribute to the millions of ways we're enriching health every day.

About the Opportunity

As a Senior Service Manager of our newly established Change, Release and Service Management stream within SDPRIA Hosting, you will lead the management and continuous improvement of major incident, change and problem management processes to support a stable and resilient digital environment for the hosting platform. This role offers the opportunity to play a critical part in the implementation of the Single Digital Patient Record by ensuring timely service restoration, minimising future disruptions and safeguarding the integrity of the live environment through structured governance and analysis.

In this role, you will:

Lead the development and governance of incident and problem management frameworks to support swift service recovery and root cause identification.

Collaborate with eHealth and Health Entity Change Advisory Boards to guide change implementation and reduce operational risk.

Drive the creation and maintenance of known error and change databases to support proactive issue resolution.

Conduct performance reviews and produce reports that measure impact, cost and service improvement opportunities.

Coordinate major incident responses and post-incident reviews to drive continual service improvement and learning.

About You

We are looking for someone who:

Brings strong knowledge of ITIL disciplines, especially in Service Transition and Continual Service Improvement.

Has extensive experience managing Service Management functions in large, complex digital environments.

Can build strong stakeholder relationships and influence cross-functional teams to support business outcomes.

Holds relevant qualifications or can demonstrate equivalent experience in IT service management.

Thrives in fast-paced, high-pressure settings and can effectively balance competing priorities.

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Position description

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Learn more about Single Digital Patient Record

For more information about the role and recruitment process, please click APPLY.