• Lead operational growth & have oversight of 2 practice locations
• Primarily located Inner City
• Up to $140,000 + superannuation

The Opportunity

Our client, dedicated to vision health, is seeking an experienced, solutions-oriented Operations Manager to help drive the next stage of growth for their expanding healthcare business. In this pivotal role, you’ll work closely with the leadership team to optimise people, systems and operational performance, bringing structure, innovation, and a people-first approach to a fast-paced environment. If you're ready to take ownership of day-to-day operations and thrive in a role where efficiency and team culture go hand-in-hand, we encourage you to read on!

The Responsibility

As the Operations Manager, you’ll play a key role in supporting future expansion and implementing processes and procedures. Your role will include but not be limited to:

• Lead operations across two expanding practice sites, reporting directly to the business owner/surgeon;
• Build, implement, and monitor process-driven systems across admin, surgical bookings, and patient experience;
• Design and oversee KPI dashboards and accountability frameworks for all staff;
• Direct line management of practice managers/reception leads at each site;
• Coordinate with clinical team to optimise surgical and refractive booking pathways;
• Manage accreditation projects for potential day surgery and laser suite;
• Oversee marketing strategy (digital, referral engagement, SEO), including budget allocation and ROI monitoring; and
• Drive staff training, onboarding, and professional development.

The Expertise

• Demonstrated success in managing multi-site healthcare practices (e.g. ophthalmology, dentistry, or similar private health environments);
• Skilled in developing systems, optimising processes, and leading projects from planning to execution;
• Proficient in creating and analysing KPI dashboards to drive performance outcomes;
• Effective leadership style with the ability to delegate, coach, and hold teams accountable; and
• Commercially astute with a solid understanding of private healthcare growth strategies and marketing ROI.

The Next Step

If this role aligns with your skillset, please apply with your CV ASAP! Alternatively, please reach out to Jessica Duncan on 0499 072 705 should you have any questions.

About Assistant Sydney

Here at Assistant Sydney, our sole focus is to partner with organisations and executives to attract the very best office support talent.Our ambition is to be recognised as the most respected office support recruitment firm in Australia. We build personal relationships with the best Office Support talent across Australia, recruiting positions ranging from Reception to Executive Assistants on a temporary and permanent basis.