• Part Time Permanent role |14 Hours per week
• Work two days per week or spread the hours across more days
• Hourly Rate: $39.56 to $41.58 + Super + Not for Profit salary packaging
• Salary dependent on skills and experience
• Location: Shellharbour NSW 2529
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Are you ready to be a lifeline for people in crisis?

As a Case Worker for our Emergency Relief team, you will help people in crisis access the essentials they need - food, housing, financial support - and connect them with services that can make a lasting difference.

You'll be the bridge between hardship and hope, supporting individuals to regain stability and wellbeing.

Your key responsibilities will be to:

• Respond to referrals and conduct assessments for clients experiencing financial hardship
• Provide immediate support such as financial aid, food vouchers and other essentials to ease the crisis.
• Refer clients to services and programs that address deeper issues and promote long-term wellbeing.
• Support clients to set and pursue their own goals, fostering resilience and independence
• Maintain accurate, confidential case notes and follow safety protocols.
• Build and manage relationships with key stakeholders of the business and programs.

Requirements for Success:

• Certificate III in Community Services or Financial capability qualifications with relevant experience, or other appropriate qualifications/experience.
• Experience and understanding in handling complex situations and working with individuals who may have experienced trauma.
• A genuine ability to connect with and support vulnerable individuals and families facing difficult times.
• Proven ability to build and maintain sustainable relationships with internal and external partners.
• Current First Aid and CPR Certificate
• Current NSW driver's license.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you