Company description:

Department of Communities and Justice

Job description:

• Parramatta / Hybrid
• Ongoing - Full-Time (35 HPW) and Part-Time opportunities available
• Clerk Grade 1/2, base salary ($75,728 - $82,329), plus employer's contribution to superannuation and annual leave loading

Your role

As a Client Officer, you will be responsible for providing a wide range of duties within Victims Services. In this role, you will be responsive and professional in the provision of a diverse range of administrative and telephone services in a client focused environment.

What you'll do

As part of a team, you will be required to:

• Respond to email and phone correspondence, take ownership of the customer experience, and provide first contact resolution where possible.
• Perform administrative and case management tasks to assist customers.

• Collaborate across Victims Services to identify opportunities to improve services, policies and procedures.

What we're looking for

The successful candidate will have:

• Strong verbal and written communication skills.
• High level customer service skills.
• The ability to maintain wellbeing in an environment that exposes staff to information that is sensitive and confronting.
• An understanding of relevant legislative and regulatory frameworks.

Download the role description.

Information about accepting a role with Victim Services and the potential hazards.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• A flexible work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

1. Click apply
2. Attach a cover letter (maximum 2 pages) outlining how you meet the requirements and key capabilities of the role
3. Attach an up-to-date résumé (maximum 5 pages)
4. Answer the two screening questions below (300 word maximum for each question)

• Describe a time when you had to learn a new process in a fast-paced environment and how you went about this.

• Describe a time where your communication skills allowed you to make a meaningful difference to a customer or colleague.

Applications close 05 October 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Rachel Fitzgerald at [email protected].

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 014 or [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/