About the Team

The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

About You

Reporting to the Head of SRSS, the Regional Manager for NSW/ACT is responsible for the leadership and ongoing development of Case management teams within the Status Resolution Support Service (SRSS) in selected regions under contract with the Department of Home Affairs. The SRSS Program is a complex and multifaceted program model that works with asylum seekers in the community who are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status.

This position will be responsible for ensuring the effective and efficient delivery of quality services within the parameters of the SRSS contract. This will include delegated accountability for program budget, contract outputs, including satisfactory KPI performance, and supporting the Asylum Seeker Services Lead with the maintenance and development of service delivery partnerships.

The position may also represent SSI at regional interagency meetings, forums and conferences related to work with asylum seekers as directed by the Asylum Seeker Services Lead

Responsibilities:

• Support SRSS Asylum Seeker Services Lead to manage the resources, personnel and capacity of the SRSS program in delivering services to the target group.
• Work independently to ensure the quality of service and compliance with contracts in the respective region
• Work with the teams to develop and promote a culture of psychological safety, learning and professional development for staff, and contribute to training priorities in the division
• Operationalise stakeholder engagement, including the maintenance of good relationships with funding bodies and key partners under the direction of the Asylum Seeker Services Lead
• Monitor and manage budgetary and casework milestones in compliance with contractual obligations and within set delegations.
• Ensure that policy and procedure are in place to adequately guide service delivery

Essential Criteria

• Demonstrated leadership of Case Management Teams or similar
• Demonstrate understanding of SRSS practices, procedures and stakeholders and who to refer for information and support.
• Experience supporting team development and success in understanding SRSS practices and policies, including quality and compliance requirements.
• Experience in management or leadership training, and experience working in a not-for-profit leadership role
• Experience working with asylum seekers and refugees or other highly vulnerable groups, including issues surrounding detention or other institutionalised issues, is desirable
• Proven experience in relationship management of the mainstream community, strengthening referral pathways and building the capacity of the SRSS Team
• Adept, Strong data analytical and report writing skills

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay!
• Industry-leading flexible working arrangement supported to work from home and office, including a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our in-house wellbeing programs
• Working alongside professional and dedicated team members, all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and well-being is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday, 7th October 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our...