Job ID: 649953

About the role
We’re looking for a proactive and customer-focused Call Centre Operator to join our Customer Service Centre. In this role, you’ll be the first point of contact for enquiries across multiple communication channels, helping customers with SenderID and supporting broader operations.

Why this role
This is a great opportunity to build your customer service career in a professional, supportive environment. You’ll gain exposure to a wide range of enquiries, develop your problem-solving skills, and contribute to the smooth delivery of important services.

What you will do

Respond promptly to customer enquiries via phone, email, web forms, fax, and mail

Assess and triage enquiries to determine the right course of action

Resolve issues directly or escalate to internal teams where required

Provide accurate advice and maintain professional customer interactions

Deliver administrative support and keep clear, compliant records

What you will bring

Strong communication and customer service skills

Ability to assess enquiries and apply sound judgement

Attention to detail and commitment to accurate record-keeping

Experience in a call centre or service delivery environment is desirable

A collaborative, solutions-focused mindset

Bronte Milsom

[email protected]

0483 943 881

www.f2frecruitment.com.au

Please note: This role is only open to Australian Citizens. Applicants who are not Australian Citizens will not be considered, in line with Australian Government requirements.

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever

#APS

*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to [email protected].

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