Energy Contact Centre Consultant

Location: Canberra

$35.15 + Penalties

Shifts: 8.00am – 4.30pm OR 10.00am – 6.30pm

About Our Client

Our client is a leader in the Australian energy industry, delivering exceptional service and support to their customers. They are committed to providing clear, efficient, and reliable assistance across billing, energy solutions, and account management. With a supportive and professional team environment, this is a great opportunity to develop your skills and grow your career.

What You Will Be Doing

Providing exceptional customer service via phone and email.

Assisting customers with billing, account queries, and general information.

Accurately updating customer information within the management system.

Preparing professional written correspondence, including letters and emails.

Conducting basic mathematical calculations to support customer enquiries.

Working with internal teams to ensure efficient and accurate resolution of issues.

What You Will Need

Previous experience in customer service (call centre experience desirable).

Strong written communication skills with excellent grammar and punctuation.

Confidence with numbers, including basic maths and interpreting numerical information.

High-level computer skills, including CRM systems and Microsoft Office.

Ability to work across rotating shifts between 8.00am – 6.30pm.

What’s In It For You?

Work within a supportive, professional team.

Develop your skills with a leading energy provider.

Convenient roster with two shift patterns for work-life balance.

Apply Now

Click the Apply button, or for more information please contact:

Rebecca Cooper
0418 782 103
[email protected]
Job Order Reference Number: 7336J20252570

About WorkPac

WorkPac is Australia’s largest privately-owned workforce solutions business. We add value to our candidates by providing recruitment, skills, and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.