Contact Centre Officers – Government Initiative Support

Contract | Full-time | Immediate Start

Are you passionate about delivering exceptional customer service and keen to contribute to a high-impact government initiative? We’re currently seeking up to four Call Centre Operators to support the launch of a new national register aimed at enhancing SMS communications security.

About the Role

Join a dynamic Customer Service Centre team within a federal government agency, where you’ll play a key role in supporting the rollout of a Federal Government initiative. This initiative is designed to protect consumers and improve trust in digital communications.
As a Call Centre Operator, you’ll be the first point of contact for public enquiries, providing accurate information and support across multiple channels including phone, email, web forms, fax, and mail.

Key Responsibilities

• Deliver responsive and professional customer service across five communication channels
• Assess and triage enquiries to determine relevance and jurisdiction
• Escalate complex enquiries to internal teams as required
• Provide general administrative support
• Maintain accurate records and follow established procedures and guidelines

About You

We’re looking for proactive, customer-focused individuals who thrive in fast-paced environments and enjoy helping others. You’ll bring:

• Strong communication and interpersonal skills
• Ability to assess and manage enquiries efficiently
• Experience in customer service or call centre environments (government experience highly regarded)
• High attention to detail and organisational skills
• A collaborative mindset and willingness to learn

What’s on Offer

• Opportunity to contribute to a meaningful government initiative
• Supportive team environment
• Competitive hourly rate
• Convenient location with hybrid work options available

If you are interested in this role, please APPLY NOW or call Sam Sweaney at DFP Recruitment on (02) 6162 7334 or email [email protected] for further information

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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