HOBAN Recruitment is seeking up to four proactive and customer-focused aps 3 level Call Centre Operators located in BELCONNEN, to support the launch of an important Australian Government initiative, the SMS SenderID Register.
You will play a key role in delivering high-quality service to the public via the Customer Service Centre. Using a range of communication channels, you will respond to enquiries, assess the nature of each request, and determine the most appropriate action-resolving where possible or escalating when needed.

Key responsibilities include:

• Providing responsive and professional customer service across multiple channels: phone, email, web forms, fax, and mail
• Assessing and triaging enquiries to determine if they fall within scope
• Escalating complex enquiries to the appropriate internal teams
• Delivering general administrative support as required
• Maintaining accurate records and following set procedures and guidelines

Benefits

• Competitive pay rate of $41.23 per hour for APS 3 level, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• 3 November start date, allowing you to embark on this exciting opportunity without delay.
• This role is between 25 - 40 hours per week, based on operational requirements, Monday to Friday, enabling a healthy work-life balance and time.
• Support the delivery of a significant government initiative
• Professional and inclusive team environment

About You
To be successful in this role, you'll be someone who thrives in a customer service environment and is confident managing a high volume of enquiries across different communication channels.
You will have:

• Previous experience in a call centre or customer service role
• Strong communication skills, both written and verbal
• Ability to assess and triage customer enquiries accurately
• Confidence using various systems and following detailed procedures
• High attention to detail and strong administrative capabilities
• A proactive, team-oriented attitude

Please note that you need to be an AUSTRALIAN CITIZEN to work with us at this client
Positions close for submissions at COB WEDNESDAY 1st OCTOBER 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.