Greenwood Physio are seeking a confident, reliable and quick learning Team Leader to join the Administration Team.

We require a well organised person to work 15 - 30 hours per week. You need to show initiative and be able to work independently with a high level of personal motivation and problem solving. Your role will be diverse, involving face-to-face customer service and providing administration support to the team. Attention to detail and a preference for structured systems and procedures is highly desirable. Experience with NDIS / Medicare advantageous.

Key areas of responsibility include but are not limited to:

Overseeing and coordinating the actives of the physiotherapist and reception team to ensure patient care is at the forefront of all activities.

Managing staff, liaising with patients and healthcare professionals and ensuring compliance with healthcare regulations

Assigning tasks and ensuring the team is working efficiently and effectively

Developing and implementing policies and procedures to improve patient care

Overseeing reception team with billing, banking and petty cash requirements

Follow up and manage outstanding debtors

Booking and managing appointments with our practice management software (Front Desk)

Processing payments accurately, including Medicare, private health and work cover claims

Assisting with administrative tasks, stock management

Essential Selection Criteria

Broad availability across Monday to Saturday

Attention to detail and high level of accuracy is essential and must be proactive - anticipate diary appointment issues

Following through meticulously with all enquiries and tasks

Experience across Microsoft suite and experience is appointment diary management using Front Desk platform or similar

Excellent verbal and written skills, ability to multi-task, work independently and in a team environment, quick to learn and able to process a high volume of new information

Maintain high levels of sensitivity responsiveness and confidentiality