Make a difference in the lives of sick children and join our vibrant organisation! As our Family Room Program Coordinator, you are responsible for the quality delivery of our Family Room Program at Monash Children's Hospital. This role involves high engagement with volunteers, a strong governance/compliance angle and responsibility for the 5-star service standard delivery of the Family Room Program.

This role is currently filled at 0.6 FTE part-time but there is opportunity and potential for increased FTE and increased role scope for the right candidate - discussion to be had during recruitment.

Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for:

As the Family Room Program Coordinator, you will be the face of our Monash Hospital Family Room Program. You will be responsible for the delivery of the core program, in respect to the RMHC Quality Standards, and pivotal for championing the best-practice people lifecycles with the Family Room Program volunteers.

What you'll be doing:

Training, induction and rostering of our Family Room volunteers

Overseeing the onboarding compliance and governance of the Family Room volunteer team within Monash Hospital parameters

Leading the volunteer team to provide high levels of assistance to families using the Family Rooms

Delivery RMHC branded Quality Standards and Operational KPIs in relation of the Family Room Program

Supporting delivery of the volunteer engagement, training & development, recognition frameworks

Who are you?

Aside from a fun, energetic, passionate human - we are looking for someone who is inspired by our mission and actively wants to contribute to the values held by all staff at Ronald McDonald House Charities. We want you to champion our best-practice people frameworks with the Family Room volunteer team and to drive our high-level operational standards.

Ideally you'll have:

Tertiary qualifications in Human Resources, Project Management or related discipline; or comparable work experience, skills and competencies

Experience in the Not-for-Profit sector

Experience with community services including direct exposure to working with volunteers

Experience building and maintaining effective relationships with diverse stakeholders

Exemplary time management and prioritisation skills

Exceptional interpersonal, oral & written communication skills, including strong attention to detail

Proficiency with Information, Communications & Technology (ICT), including maintaining accurate and timely records

Ability to work independently and collaboratively in a small team

Why work for us?

Excellent salary packaging benefits

Employee perks such as a meals & entertainment card and well-being program

Access to career growth opportunities, external corporate events and national conferences

Highly focused professional development and training

The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation

The chance to make a difference in the lives of families with seriously ill children by enhancing the visibility and impact of our key initiatives.

Why work for us?

Make a real impact in the lives of families with seriously ill children

Access generous benefits including salary packaging, wellbeing days (10 days annually for FT roles - pro-rata'd for part time roles), a world class EAP - Sonder including nurse on call and retail discounts

Grow professionally through training, conferences, and career development

Be part of a passionate team that values collaboration, innovation, and heart

Ready to Apply? We'd love to hear from you!

Please submit your CV with a cover letter (max 1 page) addressing the following:

What attracts you to this role and RMHC VIC & TAS

Your experience with volunteer coordination

How you’ve worked with complex stakeholders and how you've built strong workplace relationships in your previous roles

For further clarity and/or a copy of the position description please contact [email protected]

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible. Due to the anticipated volume of applications, only applicants with cover letter addressing the criteria above will be considered in the recruitment process

Reasonable Adjustments

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact [email protected] and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.

Our Safeguarding Children & Young People Commitment

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.