Company description:

Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

Job description:

BE PART OF OUR TEAM!

We are looking for an experienced Sales Associate to develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.

We are looking for a candidate who is passionate about their own professional growth and career development in luxury business and who is willing to grow with us.

HOW WILL YOU MAKE AN IMPACT?

Sales

Developing strong sales turnover for the Boutique in accordance with the store strategy:

• Meeting the turnover targets set by the Boutique Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Boutique Manager

Client Management

Satisfying customers:

• Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriated service
• Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

• Take care of each case according the Maison's standards
• Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

Participate to the good management of the stock

• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Others

• Respect of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
• Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feedback, propose new ideas / actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular boutique checks of the competitors

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Success in this role will require:

• At least 2 - 3 years' in Retail Sales, preferably in a luxury environment
• Strong Passion for our products and Maison
• Possess strong communication and interpersonal skills
• Strong in English and at least another local language e.g. Mandarin
• Pleasant Disposition
• Good Team Player
• Performs well under pressure and can multi-task

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
• If you are successful through the phone interview, you will be invited to attend an interview with our Retail Management team and Senior HR Manager to assess your fit for the role
• The successful candidate will start their employment after satisfactory background checks have been completed.