Join our team as an IT Support Engineer (MSP)

We’re a values-driven IT Managed Service Provider (MSP) dedicated to supporting small and medium-sized businesses with exceptional IT solutions and client care. With our new in-house help desk and growing technical team, we’re building a vibrant, collaborative workplace where innovation, commitment, and client success thrive.

Why Work With Us?

Culture & Values – A supportive, team-oriented environment.
Career Growth – Paid training, certifications, and real advancement opportunities.
Flexibility – Hybrid work options (office + remote).
Impactful Role – Work with the latest technology and directly shape client outcomes.
Recognition – Regular company events and recognition for your achievements.
Open Door Leadership – Direct access to supportive senior management.
Structured Onboarding – Comprehensive training and support as you join.

About the Role

The IT Support Engineer is a key member of our MSP team. You’ll act as the technical escalation point for complex client issues, lead by example, mentor junior staff, and deliver exceptional client service. This role requires a hands-on, customer-focused professional with proven experience across networks, servers, Microsoft Cloud, and modern telephony solutions.

Key Responsibilities

Escalated & Frontline Support – Resolve Tier 1,2 & 3 incidents and service requests efficiently.

Ticket Management – Manage support tickets with timely updates and accurate documentation.

Client Engagement – Build strong client relationships through proactive communication.

Mentorship & Training – Guide and upskill junior consultants and new starters.

Communication – Collaborate effectively with clients, vendors, and internal teams.

Proactive Maintenance – Assist with monitoring, patching, and preventive issue resolution.

Core Technologies

Networking – LAN/WAN, firewalls, routing, switching, VPNs

Desktops & Endpoints – Windows 10/11, peripherals, remote tools

Servers – Windows Server (2012–2019+), Active Directory, Group Policy

Microsoft Cloud – Microsoft 365, Exchange Online, SharePoint, Azure AD

Telephony – 3CX, Teams Calling, VoIP

ISP Services – Internet troubleshooting, DNS, DHCP, connectivity

What We’re Looking For

2+ years’ experience in an MSP or systems support role

Proven success resolving advanced IT issues

Experience with Autotask (ideal, but not essential)

Strong troubleshooting skills across multiple platforms

Ability to mentor and support junior technical staff

Excellent written and verbal communication

Strong client management and customer service skills

Industry certifications (Microsoft, Cisco, CompTIA) highly regarded

Key Attributes

✔️ Proactive and self-motivated
✔️ Strong problem solver
✔️ Team player with leadership potential
✔️ Reliable and accountable
✔️ Flexible and adaptable in a fast-paced MSP

Ready to Apply?

If you’re a dedicated IT professional looking for a career with growth, flexibility, and impact, we’d love to hear from you. Join us and help build our clients’ success, every step of the way.

Apply now with your CV and a short cover letter.