IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Due to an internal transfer, we are seeking a stellar Mentor to join our Workforce Australia team. Do you enjoy supporting people to reach their goals? Our Mentor position works with job seekers to help them gain new skills to progress to employment.

Why join IMPACT?

A fortnightly Rostered Day Off (RDO) so enjoy a long weekend every fortnight

Salary packaging up to $18,900 per year to increase your take home pay

Birthday bonus day off

Paid 2 hours per month to donate to a worthy cause of your choice

Opportunities for advancement with our 'grow your own' approach

Leadership programs with the Institute of Managers and Leaders

Leaders Lab, development support for employees aspiring to leadership roles

Workplace Chaplaincy for face to face, confidential support

Employee Assistance Program

Westpac Corporate Partner program with discounted bank products and financial education

Corporate Gym Membership offer

Reimbursement for Working with Children and National Police Check clearances

About the role

On a day-to-day basis, as part of our small team, you will:

Have frequent face to face, phone and digital contact with job seekers

Deliver work preparation activities with job seekers

Run resilience workshops and small group sessions on pre-employment readiness

Provide effective support through individual and group activities

Coordinate work experience activities

Support job seekers to increase skills through job search development, vocational assistance and career mentoring

To enjoy being a Mentor, you will have:

Relevant life experience or a demonstrated understanding of the barriers to education/employment experienced by people on Income Support

A track record in engaging customers, using active listening techniques to identify goals, strengths and obstacles to success

Demonstrated ability to work collaboratively with community service providers, community networks and employment services

Skills to coach and mentor customers to achieve goals and plans

Excellent communication skills and experience in maintaining electronic records

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Join our Team page at www.impact.org.au

How to apply

Submit your application today and provide your:

Cover letter showing us why you are a great match for this role

Up to date Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2025-2026 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant will be required to obtain background checks prior to employment, including a National Police Check and Working with Children Check.