About the role:

The Contact Centre Officer works under direction of the Team Leader, Contact Centre in delivering against each of the areas of accountability outlined below.

The Contact Centre Officer is a member of the Sales team, and works collaboratively with others to ensure the effective operation of systems and processes that support the organisation’s programs and services with a focus on quality and continuous improvement

Main responsibilities of the role include:

Speaking with customers over the phone to promote, fundraise, and boost sales of our charity lottery tickets.

Deliver friendly, helpful service to a wide range of customers and community members.

Keep systems up to date, solve customer issues, and look for ways to improve every day.

Be part of a vibrant team that supports each other and works together to hit goals.

About you:

In your application, let us know if you have these key skills and experience:

Great communication skills and a friendly phone manner.

Some experience in customer service, sales, fundraising or similar.

A love for process, accuracy, and getting things done.

Team spirit and a positive attitude.

You should also let us know if you have these other great skills:

Experience working a contact centre environment

Experience or understanding of the community or not for profit sector

Auslan skills or willingness to learn

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:

Salary packaging, enabling you to make huge savings on tax and maximise your pay

Flexibility regarding working arrangements

Discount membership to gyms and facilities throughout Australia

Free annual flu vaccinations

Free comprehensive online learning portal

Free financial wellness support through our default super fund

Apply now and kick off a meaningful career that gives back! Whether you're fresh out of uni or just looking for something new, this is your chance to be part of something bigger.