About The Company

An opportunity exists to join a world leading manufacturer of high quality, reputable laboratory instrumentation. With office presence throughout the world and a strong presence here in Australia, you will be joining a team filled with technical experts and passionate contributors.
About The Role

This is a casual/temporary contract where you will be required to offer flexibility. Minimum of 12 hours per week, potential to stretch out up to 30 hours per week. Hours worked between 8 am and 6 pm.

The Laboratory Service Technician will be required to;

• Receive and dispatch pipettes in accordance with established procedures.
• Perform decontamination and preventive maintenance (PM) on pipettes.
• Provide efficient calibration and repair services for pipettes, adhering to internal protocols and ISO standards.
• Accurately record all parts used and relevant service details in the Customer Relationship Management (CRM) system.
• Issue comprehensive calibration certificate and service reports for each completed job.
• Conduct internal equipment checks to maintain laboratory standards.
• Respond promptly to customer enquiries and provide updates on the status of their service requests.
• Contribute to the continuous improvement of services offered by the Liquid Handling Service Centre.
• Strive to achieve laboratory KPIs, maintaining high quality standards and customer satisfaction.
• Minimize customer returns by ensuring all services and repairs meet quality and workmanship expectations.
• Foster an efficient, productive, and harmonious work environment.
• Escalate any procedural issues or concerns to the Laboratory Team Leader as needed.
• Maintain cleanliness and organization within the laboratory.
• Complete additional tasks as assigned by the Laboratory Team Leader.

About The Person

• Minimum TAFE qualification or degree in a scientific discipline
• Experience in laboratory environment, using a pipette.
• Previous experience in pipette servicing, calibration, or a related technical field is an advantage
• Strong attention to detail, with accurate record-keeping skills
• Experience in a fast-paced lab environment
• Effective communicator, both with customers and within the team.
• Ability to work independently and as part of a team.
• Good written and verbal communication skills