Are you a passionate marketer with a knack for building customer loyalty, retention and delivering impactful campaigns? We’re looking for a Marketing & Loyalty Manager to join a dynamic team and help drive growth, engagement, and brand advocacy.

About the Company:

You’ll be joining one of the largest international accommodation groups in the Asia-Pacific region, supporting a portfolio of well-recognised hotel brands. With a focus on creating memorable guest experiences and strengthening customer connections, the business combines the reach of a global network with the energy of a close-knit local team.

Marketing and loyalty play a pivotal role in the strategy, with a strong emphasis on digital innovation, direct bookings, and building lasting relationships with both guests and partners.

The Role:

Reporting to the Director of Marketing, you’ll play a key role in shaping and delivering multi-channel marketing and loyalty initiatives. You’ll bring campaigns to life, craft engaging social media strategies, and lead loyalty program activity that drives member acquisition, retention, and satisfaction.

What You’ll Do:

Campaigns – Plan, brief, and deliver integrated marketing campaigns that build brand awareness and increase reservations.

Loyalty – Manage and grow the loyalty program through member communications, franchisee training, and partnership activations.

Social Media – Lead the social strategy, create inspiring content, and be the voice of the community across Facebook, Instagram, and TikTok.

Reporting – Monitor performance, produce insights, and recommend optimisations to improve results.

About You:

Degree qualified in Marketing, PR, Communications, or Journalism.

At least 2 years’ experience in a similar marketing role.

Proven track record in managing multi-channel campaigns.

Strong digital marketing skills (Google Analytics, CMS, social media tools).

Confident communicator who builds relationships with ease.

A natural storyteller - capable of driving customer growth via engaging loyalty and retention-based campaigns.

Creative, analytical, and commercially minded.

Nice to Have

Experience in tourism, leisure, education, e-commerce, or retail.

Photoshop, video editing, and WordPress/HTML skills.

Why You’ll Love It:

This is an exciting opportunity to join a forward-thinking business where marketing and loyalty are at the heart of strategy. You’ll have the chance to innovate, collaborate, and see your work directly impact customer engagement and growth. This is a super exciting time to join a global business reaching new heights!

To submit an application for this role, please submit your CV via APPLY Now.