Deployment & Configuration Technician

About DTIQ Technologies, Inc.

DTiQ is the global leader in digital business innovation solutions and software tailored for restaurants, convenience stores, and retailers. We provide intelligent video solutions that enhance loss prevention, security, operational efficiency, and offer data analytics with real-time insights, including for drive-thru operations.

With over 25 years of experience and enhancing over 8 million consumer experiences daily, DTiQ serves over 45,000 customers, including major corporations and franchisees like Hungry Jack’s, KFC, GYG and McDonald's. If you're passionate about technology, loss prevention, or hospitality, DTiQ offers a dynamic opportunity to advance your career! We’re always looking for smart, driven, and talented individuals to join our fun, fast-paced team.

About the Role

We are looking to hire a Deployment / Configuration Technician to join our Melbourne team, reporting directly to the ANZ Operations Lead. This role is critical in helping us scale our CCTV and video analytics solutions across Australia and New Zealand in a structured and efficient way.

You will work closely with customers, internal teams, and installation partners to ensure successful deployment, configuration, and ongoing support of our solutions, while ensuring compliance with relevant Australian regulations and security licensing requirements.

Key Responsibilities:

Coordinate and project manage CCTV installations by providing remote phone support to field technicians and contractors.

Gather and review site requirements, recommending operational design improvements for CCTV deployments.

Configure and test system setups to maximise efficiency, ensure consistency, and comply with Australian industry standards.

Perform remote quality control checks of new installations, including functional verification and documentation.

Troubleshoot CCTV/IP camera and networking issues using standard operating procedures.

Configure remote access, VPN services, and POS integrations while ensuring compliance.

Accurately maintain site records, installation logs, and electronic documentation.

Ensure consistent communication with customers, operations teams, and management throughout project lifecycles.

Provide training and guidance to customers and team members on system usage and troubleshooting.

Contribute to building a high-performing, customer-first technical team through collaboration and knowledge sharing.

Qualifications:

Strong knowledge of CCTV and IP camera technology, including installation, networking, and configuration.

Experience with Point of Sale (POS) technology and systems integration (advantageous).

Strong networking skills, including TCP/IP, DNS, NAT, VPN, LAN, and WAN.

Experience with remote access tools (e.g., TeamViewer, AnyDesk, LogMeIn, VNC).

Hands-on experience configuring and troubleshooting network switches, routers, and firewalls.

Familiarity with diagnostic tools (e.g., Wireshark, nmap, Zenmap).

Experience supporting and configuring Windows OS environments; exposure to Mac OS X and mobile devices (iOS/Android).

Excellent problem-solving skills and a strong customer service mindset.

Current or eligibility to obtain a Security Equipment Installer/advisor License (per Australian state legislation).

Ability and willingness to travel for deployments and site support.

Education & Experience

Minimum 3+ years’ experience in implementation, installation, configuration, or technical support roles.

4+ years’ experience working with Windows operating systems.

Industry certifications desirable: CompTIA A+, Network+, Security+, CCNA, MCSA/MCSE (or Australian equivalents)

Additional Requirements:

Australian driver's license and appropriate work status eligibility are required

Police checks conducted on all staff, prior to offer of employment

Travel across ANZ as required

We offer a competitive salary of up to 60,000 - 80,000 AUD/yr +Super

If this sounds like you, please take action and apply now on our careers page www.dtiq.com/careers!