About the role

Our client is seeking an Insurance Restoration Administrator to join their growing Sydney team. You’ll play a key role in coordinating insurance repair jobs, liaising with clients and trades, and supporting project managers to deliver timely and effective outcomes. This is a full-time office-based role with scope for career development.

Benefits

• Stable, long-term role in a national restoration group
• Career pathways in construction & insurance projects
• Modern office with a supportive, people-first culture
• Work with a team known for quality service & delivery
• Exposure to both residential and commercial claims

Duties

• Coordinate scheduling of jobs with clients and trades
• Manage calls, emails & repair updates from clients
• Review reports, submissions & issue contracts
• Update systems and client web portals accurately
• Assist with compliance documents & insurance claims
• Provide general client support and complete surveys

Skills & Experience

• Strong admin background (insurance or construction preferred)
• Excellent communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Detail-oriented, proactive, and deadline-driven
• Scheduling/insurance admin experience highly regarded

About the company / Culture

Our client is a long-standing national leader in insurance building and restoration, delivering projects across residential, strata, and commercial sectors. With 10+ years of consistent growth, they have built a strong reputation for quality service and restoring normality to people’s lives after property damage. People enjoy working here for the collaborative team culture, career development pathways, and the opportunity to work with a respected brand in the industry.