Compliance & Operations Manager (NDIS)

Parcare Support Service
Type: Full-time (flexible/hybrid) • Location: [QLD – Loganholme • Start: TBA

Why join Parcare

Make a real impact for participants by lifting quality and safety every day

Lead compliance end-to-end with the backing of a hands-on leadership team

Grow with a provider that’s serious about people, purpose, and continuous improvement

The role

You will be Parcare’s compliance engine and an operations co-pilot. You’ll own our NDIS Practice Standards compliance, prepare us for audits, keep risks visible and controlled, and make sure our incident, emergency/disaster, and policy frameworks are rock solid. You’ll also support participant outcomes through quality assurance of support plans and coach the team on “what good looks like.”

You will:

Maintain and improve the Quality Management System (QMS): policies, procedures, forms, registers, and version control

Lead NDIS audit readiness (certification/verification, mid-terms): evidence mapping, internal audits, corrective actions, and CI Register

Oversee the Incident Management System & Register: triage, investigation, root cause, corrective actions; manage Reportable Incidents (24-hour/5-day submissions)

Own Risk Management: organisational risk register, participant risk screens, SWMS/JSA where applicable, control monitoring, and board/leadership reporting

Keep our Emergency & Disaster Management plan live: risk scenarios, business continuity, drills, and post-incident reviews

Quality-assure Participant Support Plans: goals, risks, restrictive practice considerations, consent, behaviour support linkages

Manage compliance touchpoints: NDIS Worker Screening, training/orientation, competencies, credentialing, and recordkeeping

Partner with operations on rosters, participant onboarding, and service delivery workflows (e.g., VisualCare or similar systems)

Liaise with external stakeholders: auditors, behaviour support practitioners, clinicians, the NDIS Commission & myplace/PRODA portals

Track KPIs and drive continuous improvement across complaints/feedback, incidents, and service outcomes

About you

You’re detail-sharp, calm under pressure, and love turning standards into simple, teachable practice.

Must-haves

Proven experience in NDIS provider compliance/quality, clinical governance, or health/community operations

Strong working knowledge of NDIS Practice Standards & Quality Indicators, Incident Management, Reportable Incidents, Risk, E&DM, and Restrictive Practices obligations

Experience maintaining policy suites, registers (CI, risk, incident), and audit evidence

Excellent writing, coaching, and stakeholder skills; able to translate regs into everyday practice

Great to have (any one or mix)

OT / Allied Health background (AHPRA reg welcomed)

Nursing or other medical/clinical experience

Deep NDIS operations experience (supports coordination, SIL/ILO/day programs, behaviour support, etc.)

Lead/internal auditor training, ISO/clinical governance exposure

Familiarity with rostering/case systems (e.g., VisualCare), SharePoint/Google Workspace, NDIS Commission portal & myplace/PRODA

Compliance requirements

NDIS Worker Screening Check (or eligibility), Police Check, current First Aid/CPR

Full Australian work rights; driver licence and reliable transport for site visits

What we offer

Competitive salary + super (commensurate with experience)

Flexible work options and supportive leadership

Professional development and real scope to shape best practice

How to apply

Send your CV and a short cover letter (1–2 pages) telling us about:

your NDIS audit/compliance experience,

a tricky incident or risk you’ve managed and what changed after, and

how you keep an E&DM plan “alive” across a service.

Email: [email protected]
Subject: Compliance & Operations Manager – [Your Name]