About us

At the City of Gold Coast, we take pride in providing the community with essential health and well-being products and services at our aquatic centres. The City of Gold Coast operate four aquatic centres, offering something for everyone: learn-to-swim programs, school swimming programs and carnivals, squad swimming, diving programs, pools, fitness centres, and active and healthy aqua classes.

About your new role

Our Customer Service Officers are the friendly faces of our aquatic centres, dedicated to providing exceptional service and creating a welcoming environment for members and guests.

In this role, you'll provide outstanding customer service both in person and over the phone, manage inquiries and feedback with professionalism, and confidently sell venue products and services. You will promote programs, maintain records, ensure compliance with policies, manage bookings, and handle financial transactions.

For more information about this role, including the responsibilities of the position, please view the attached position brief.

About you

We're looking for organised and reliable team players who thrive on collaboration and believe in working together to achieve success.

To be successful in this role, you will have:

A current Queensland Working with Children Blue Card

A genuine passion for understanding customer needs and engaging with your local community

Experience in a customer-facing role, ideally within a venue or aquatic setting

A strong sense of pride in your work and a commitment to contributing positively to the team environment

A team-first mindset. You recognise the importance of working together, supporting one another, and playing your part in achieving common goals

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We have a range of benefits to help you create the right balance:

Access to 350+ fitness facilities through Fitness Passport for you and your family

4 free confidential counselling sessions a year for you or your immediate family

A professional, and inclusive work environment working with modern equipment

Free parking

Uniform provided

A work environment committed to safety as our number 1 priority

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

If you're ready to make a real splash in our community, we want to hear from you!

Click 'Apply' to submit your online application. Upload your current Resume that demonstrates how your skills and experience would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected].

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Applications close at 10.30pm on the listed closing date.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.