About UQ Sport

For more than a century, UQ Sport has led sport and recreation at The University of Queensland. Our not-for-profit organisation is committed to empowering people of all abilities to embrace movement and build lifelong connections.

As one of Queensland’s largest multi-sport facilities, we provide exceptional Athletics, Aquatic, Tennis and Fitness Centres, alongside expansive grass and synthetic fields, indoor and outdoor courts, function spaces and retail outlets.

Our people are more than employees, they are trusted team members who actively support over 4,000 members and a further 7,000 participants across UQ's 35+ sporting clubs. We promote a healthy work-life balance, prioritises wellbeing, encourages professional growth and never forgets to have fun along the way. We are united by a commitment to create an active and inclusive environment where everyone can move, achieve their personal best, and feel like they genuinely belong.

About this Opportunity

UQ Sport is seeking applications from an enthusiastic Customer Service Officer to work within our busy Fitness Centre based at the University of Queensland.

This is a fantastic opportunity for anyone who is highly motivated, outgoing and energetic with excellent communication skills.

In this role you will:

Responsible for fitness centre opening/closing procedures, plus presentation and cleaning of the venue and facilities

Answering phones, emails and in person customer enquiries & providing information about UQ Sport products, memberships and services

Point of sale duties for the shop including cash handling

Selling and restocking retail products

Equipment setup and pack down as required.

Assisting with some basic administration duties.

To be successful in the role you will have:

First Aid certificate

CPR certificate

Previous experience in Customer Service environment desirable

Computer literate - previous experience with membership sales/cash handling/POS systems highly regarded

What We Offer

Team Harmony: We strive for vibrant and collaborative work environment where extraordinary teamwork is the daily norm.

Access All Areas: Enjoy complimentary entry to all UQ Sport venues, along with free equipment hire to fuel your active pursuits.

Fit and Fabulous: Break a sweat without breaking the bank with free access to invigorating Group Fitness programs.

Fuel Your Day: Sip on $2 coffees and indulge in fantastic discounts on a delectable array of food, beverages, and retail offerings at UQ Sport outlets.

Continuous Growth: Get a boost with reimbursement for essential qualification renewals + Access to our learning and development programs! (Ts & Cs Apply)

Wellness Wonderland: Access support, resources, and exclusive discounts through TELUS Health, our Employee Assistance Program provider.

Smart Money Moves: Explore salary sacrifice and packaging options to make your pay check work smarter for you.

How to Apply

Are you the go-getting, team player we’re looking for? To be considered for this role, please apply with your CV and 1 page cover letter outlining your qualifications and why you're a perfect fit for the UQ Sport Team.

Applications will be reviewed as they are received.

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.