About Us

Dental Concepts represents a global leader in the dental field with a team of talented and dedicated staff, delivering equipment and service solutions, nationwide. We provide and maintain critical equipment and add value to private, corporate and government clients. Our business is centred on delivering exceptionally high standards of customer service. We have a friendly, motivated, and energetic team that is seeking a similarly enthusiastic individual to join us in this role, with opportunities for growth. The successful candidate must have a high attention to detail, excellent administration skills, and a strong customer focus.

Position Overview

As a Logistics and Distribution Administrator, you will serve as the primary point of contact for our clients, managing incoming phone calls and emails. Your excellent communication skills will be key to building strong relationships with customers and ensuring a positive experience. You will monitor and manage incoming emails, accurately input customer orders into our Order Management System (OMS), and meet both internal and external KPIs. Your attention to detail will be crucial in ensuring data accuracy, efficient order processing, and coordinating freight at the correct rates. A desire to learn about our products to assist with general inquiries will be an asset in this role.

Key Responsibilities:

· Answering incoming calls and mailbox management providing general customer support

· Processing orders in our OMS system

· Managing freight/logistic requirements for local, national, and international freight requirement and weekly reports on freight charges.

· Liaising with dental, medical and veterinary professionals in a professional and efficient manner.

· Administrative support across all departments and to executive staff

· Back-order Report/Communication

· Database management

· Stock management

· Support Storeman with Warehouse Stock Management including picking and distributing of stock to customers and dealer network.

· Assistance in Event/Expo Coordination.

Additional to this you will have:

· Administration experience

· A desire to learn about the product range and consumables.

· Strong customer focus

· Ability to organise and prioritise work.

· Exceptional attention to detail

· Excellent written and verbal communication skills, proficient in the use of Microsoft Office applications

· Experience with ORM systems

Applications close 5 pm Friday 24th October 2025.