Support Technician (Online Retail) - DIY Electronics - 38 hours a week

Core Electronics
Cardiff, NSW
A$64,000-$75,000 p/a
Retail & Consumer Products → Retail Assistants
Full-time
On-site

Posted 21 days ago

How to Apply:

Applications are only available via Seek.

Summary

Core Electronics is a leading online DIY electronics retailer based in Newcastle, operating via core-electronics.com.au. We are looking for a full-time Support Technician to join our team and help makers bring their electronics projects to life.

This position is ideal for those with a strong technical background and an interest in electronics, makerspaces, and DIY projects. A background in electronics assembly, troubleshooting, and customer support will be highly regarded.

About the Role

As part of the Technical Support Team, you will:

Provide pre- and post-sales technical support to customers via phone, live chat, email, and forums.

Diagnose issues and assist with troubleshooting electronics projects and products.

Manage warranty and returns processes, including technical assessments.

Test and evaluate new products for suitability and performance.

Support electronics manufacturing, assembly, and kitting tasks.

Suggest and capture improvements for our website and support resources.

Requirements

Strong interest and practical experience in electronics and DIY projects.

Ability to communicate technical information clearly and professionally.

Comfortable working directly with customers to resolve technical issues.

No formal qualifications are required, but electronics or related training will be an advantage.

Workplace Details

Full-time role – Monday to Friday, 8:15 am to 4:30 pm (excluding public holidays).

Based at our office at 40 Aruma Place, Cardiff, 2285

On-site role, not remote.

Perks

Free cafe-style coffee, lunches, and snacks.

Central Newcastle location.

Adaptive, small-business environment.

Access to a wide range of maker tools, including SMT production line, laser cutters, 3D printers, and full test equipment: [coreelec.io/factory](https://coreelec.io/factory)

Career Pathway

This role is the preferred entry pathway to Core Electronics’ Product Design Team (designing and manufacturing products) or Creative Technologist Team (education and community engagement).

How to Apply:

Applications are only available via Seek.

About Core Electronics

Adamstown, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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