Virtual Receptionist – Work From Home

$35.58/hour + super | ASAP start | 3-month contract + extensions

Looking to put your communication and organisational skills to work in a fast-paced, supportive environment? Our client is on the lookout for a Virtual Receptionist to handle high-volume inbound calls, manage customer requests, and provide seamless support across the business.

This role is perfect for someone who thrives under pressure, works autonomously, loves problem-solving, and can deliver exceptional customer service while working remotely.

About the Role

Role Title: Virtual Receptionist

Location: Work From Home (must have your own laptop, headset & reliable WiFi)

Start Date: ASAP

Duration: 3 months (with potential to extend)

Hours: Rostering across Monday to Friday, 7:30am – 5:30pm (working 37.5 hrs each week)

Pay Rate: $35.58/hour + super

Key Responsibilities

Manage approx. 150 inbound calls per day through a call queue.

Triage and transfer customer enquiries to the appropriate departments.

Conduct follow-up emails and outbound calls as required.

Complete general administrative support tasks.

Use systems including Outlook, Microsoft Teams, and Genesys effectively.

What We’re Looking For

Previous experience in a call centre, reception, or customer service role.

Excellent communication and organisational skills.

Ability to work in a fast-paced environment with attention to detail.

Tech-savvy and confident with multiple systems.

A proactive and reliable approach to work.