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Virtual Receptionist

Weploy
Gold Coast, QLD
A$35.58 p/h + Super
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
Remote

Posted 9 days ago


Virtual Receptionist – Work From Home

$35.58/hour + super | ASAP start | 3-month contract + extensions

Looking to put your communication and organisational skills to work in a fast-paced, supportive environment? Our client is on the lookout for a Virtual Receptionist to handle high-volume inbound calls, manage customer requests, and provide seamless support across the business.

This role is perfect for someone who thrives under pressure, works autonomously, loves problem-solving, and can deliver exceptional customer service while working remotely.

About the Role

Role Title: Virtual Receptionist

Location: Work From Home (must have your own laptop, headset & reliable WiFi)

Start Date: ASAP

Duration: 3 months (with potential to extend)

Hours: Rostering across Monday to Friday, 7:30am – 5:30pm (working 37.5 hrs each week)

Pay Rate: $35.58/hour + super

Key Responsibilities

Manage approx. 150 inbound calls per day through a call queue.

Triage and transfer customer enquiries to the appropriate departments.

Conduct follow-up emails and outbound calls as required.

Complete general administrative support tasks.

Use systems including Outlook, Microsoft Teams, and Genesys effectively.

What We’re Looking For

Previous experience in a call centre, reception, or customer service role.

Excellent communication and organisational skills.

Ability to work in a fast-paced environment with attention to detail.

Tech-savvy and confident with multiple systems.

A proactive and reliable approach to work.


About Weploy

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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