Every child needs someone. So does every family. What if it’s you? Step into management with Child Safety!

The Department of Families, Seniors, Disability Services and Child Safety has an opportunity for an experienced Manager to lead our Service Centre in Bundaberg, ensuring the protection and welfare of children and youth.

Based in the centrally located Bundaberg Child Safety Service Centre (CSSC), you will have the opportunity to lead a service centre with delegated authority and collaborate extensively with Aboriginal and Torres Strait Islander Community-Controlled Organisations.

Reporting to the Regional Director, you will have 8 direct reports, overseeing a team of 46 including STLs, Senior Practitioners, CPAs, CSOs, CSSOs, SCSSOs and BOs. Your team will look to you for motivation and empowerment, and you will support all staff. You will also be responsible for your centres strategic planning, hiring, onboarding, as well as expenses.

Our Bundaberg CSSC provides vital care and support to children and families across the North-West region of Queensland.

What does being a Service Centre Manager mean?

As the Bundaberg Service Centre Manager, your role will involve:

Developing relationships with agency partners and internal and external stakeholders;

Leading the service centre and mentoring your staff;

Ensuring children’s safety, belonging and wellbeing needs are met;

Managing the Service Centre’s corporate governance, HR, and finance obligations; and

Developing and implementing strategic plans for your Service Centre that align with regional and departmental strategic plans.

Our frontline child safety staff are a voice for the voiceless; for children and young people’s safety and wellbeing under the Child Protection Act 1999. They work in areas including intake, investigation and assessment, ongoing intervention, and placement services. As Service Centre Manager, you’ll provide leadership and guidance across all areas of child protection.

Working in child safety means getting to do work that truly matters. You’ll walk with children and families, to keep them safe and help build the better futures they deserve.

What you get for becoming Service Centre Manager

In this vital role you will walk away each day knowing you’re making a tangible difference to the safety of children and young people in Queensland, but don’t take our word for it – hear what our frontline staff say here.

Along with an attractive annual salary in line with AO8 circ $145,607 - $153,869 and 12.75% superannuation, you will receive:

Flexible leave and TOIL options

Many opportunities for professional development

Additional regional and remote benefits up to $10,000 annually, PLUS accommodation subsidies, extra leave entitlements, and more!

Located on the Sunshine Coast, Bundaberg is known for its coastal beauty, friendly vibe, and relaxed pace. Only 4 hours drive from Brisbane, the area has all the creature comforts you could need, as well as being famous for the nearby turtles that you can see twice a year, laying eggs and hatching. Join a passionate team of child protection practitioners in Bundaberg, where work meets lifestyle and be part of a team that lifts you up and keeps you strong.

What you need to be Service Centre Manager

As our Bundaberg Service Centre Manager, you will have a strong case management practice background, working with vulnerable people, preferably with children and young people. You will have strong cultural capability and experience working with Aboriginal and Torres Strait Islanders as colleagues, clients, and external stakeholders.

With strong leadership experience in the community services sector, experience in human services is preferred. You will have:

Comprehensive understanding of statutory roles and the child protection system

Strong experience leading large teams of case managers

Experience with strategic planning and implementation

Experience with budgeting and finance approvals

Experience with HR functions including recruitment, onboarding, staff wellbeing

High-level communication skills and the ability to build relationships with internal and external stakeholders at different levels

Every child needs someone. So does every family. What if it’s you? Make a difference in Child Safety - click Apply Now!