Who are #teampossible?

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.

Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work and flourish. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible!

About this exciting career opportunity - Operations Manager, Home & Community – Townsville and/or Cairns, North Qld.

As the Operations Manager, you will lead the delivery of person-centred programs and support services for people with disabilities, all while driving strategic and operational excellence. This role requires someone who thrives on empowering people, leading teams, and ensuring high-quality, safe service delivery across multiple Endeavour Foundation sites, including SIL houses and Community Learning & Lifestyle Centres. You’ll be at the heart of our mission, leading by example and guiding teams towards continuous improvement.

In this position, you'll have the opportunity to make a tangible difference by:

• Advocating for the human rights of people with disabilities, ensuring their freedom from abuse and their ability to make choices about their lives.
• Overseeing safe, high-quality care through clinical governance and health service management.
• Driving performance-based culture and fostering employee growth.
• Developing high-performing teams and providing opportunities for ongoing professional development.
• Manage the financial performance of sites through effective
  administration of funding, billing, budgeting and operating expenditure
  in line with budget and strategic aspirations
• Lead and coordinate business activities to improve operational
  performance outcomes.
• Establish professional and collaborative relationships across the
  business to promote productive partnerships
• Ensure efficiency and effectiveness in workforce planning and
  establish a structured design aligning with target ratio of Customer to
  Support Worker
• Collaborate with relevant supporting business units such as
  Safeguarding and People Experience to consult on complex cases
  and pursue continual improvement.
• Promoting Endeavour Foundation’s services and positioning us as an employer of choice.

This role is perfect for a people-first leader with experience in the disability or aged care sector, particularly with complex clients who have high medical needs. Your expertise in people management, process optimisation, and commitment to client safety will be key to your success.

What We’re Looking For:

• A Bachelor’s degree in Human Services (or related field).
• Experience or willingness to understand the National Standards Disability Services and Quality & Safeguarding Framework.
• Strong capability in service delivery management with a focus on safety, quality, and continuous improvement.
• A natural ability to coach, lead, and guide teams through change and innovation.
• Excellent interpersonal and communication skills to engage with clients, staff, and external stakeholders.
• Proven success in performance management and achieving KPIs aligned with organisational goals.
• A strong commitment to building and maintaining positive relationships with all stakeholders.
• Willingness to travel regularly across the Rockhampton and Mackay region.

Additional requirements include:

• Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open driver’s license with comprehensive insurance.

What We Offer:

• Salary Packaging options, including up to $15,900 tax-free annually and up to $2,650 in entertainment expenses.
• Ongoing professional development and career growth opportunities.
• Employee Assistance Program for confidential counselling services for you and your family.
• Access to corporate health insurance plans and discounts with our partners.
• Paid parental leave to support your growing family.
• A values-driven organisation dedicated to creating positive change in the lives of people with disabilities.

Intrigued? Let’s Make Possibilities Happen Together!

If you’re passionate about supporting people with disabilities and ready to lead a dynamic team, we want to hear from you. Apply now to join #TeamPossible and help us make a meaningful difference in the lives of those we serve.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.